Trial Classes

• Non-Obligation trial classes are available without a full session payment obligation.
• To secure a trial class please call 623-326-5411, TRIAL CLASSES MAY NOT BE AVAILABLE FOR ALL CLASS TIMES.
• You will be charged just $17 for the class.
• Upon completing the class, if you choose to join for the duration of the session please speak to Stephanie Clark upon the end of the class. You will have 24 hours to make a decision as to whether or not you want to continue the session. If Improved Performance has not heard from you then your spot will be given up to someone else.
• NO SECURE SPOTS for trial classes. Only two spots will set aside for trial players to join.
• Only one trial class will be allowed per player.
• If you choose to continue the session the $17 trial fee will be included in your remainder cost of the session.
• A missed trial class will result in that spot being open for some else to register.

Registration Process

• Classes are scheduled on a first come, first serve basis.
• Classes are not scheduled on a rollover basis. In other words, you will not be automatically re-registered for the next session.
• To ensure your specific class time call 623-326-5411 or register on-line at www.improvedperformancellc.com
• Current players will be notified via e-mail one week before the general public for registration into to the next session. New sessions will be posted on the website as soon as availability is determined. In order to keep your spot in class please re-register as soon as the information becomes available.

Class Scheduling

• Improved Performance reserves the right to delay or cancel classes where rosters fall fewer than 4 players.
• We will make every effort to enroll your player into another class should a class need to be cancelled.
• Since classes that are less than four players will be subject to cancellation, please have a second class time option in mind.
• Clients of classes cancelled by Improved Performance will receive a 100% refund; otherwise we strictly adhere to our No Refund Policy.
• With four players Improved Performance can choose the option of keeping or cancelling the class in order to maintain scheduling for instructors, clients, and program.
• There are no guarantees that classes will be full.

Registration Fee

• Registration fees for session January 12, 2009 thru March 3rd, 2009 is $130 for one day per week, Monday or Tuesday, for 50 minutes each class. Coupons are available and are required upon request for discount.
• This fee is non-negotionable.

Refunds

• NO REFUNDS WILL BE GIVEN FOR ANY REASON.
• Once we have reserved a spot for your child in a class, that spot is considered sold, and is no longer available to be taken.
• In the event that a class must be missed please refer to Missed Classes section of the Policies.

Missed Classes

• NO REFUNDS WILL BE GIVEN FOR ANY REASON.
• You may cancel your session at any time and receive a credit to your account.
• A $30 cancellation fee will be taken from your credit if cancellation occurs before the end of the session.
• Credit is calculated based on the number of classes remaining.
• Credits have an expiration date of one year from time of cancellation.
• Credits can only be used for members of the family cancelling. This is a non-transferable credit.

Make-Up Classes

• It is not necessary to call in if you are not going to be making to a class.
• Make-Up classes are scheduled based on the availability of class times.
• Make-Up classes are not guaranteed, and may not be available.
• Please call 623-326-5411 to schedule a make-up class.
• Make-ups can be transferable to other player or another session and will not be given as a credit if not scheduled or available and are therefore forfeited.

Payments

• All sessions must be paid for in full. Cash, check, or credit card (Visa, MasterCard, Discover) is accepted. A $30 fee will be accessed for all returned checks. Checks and/or cash must be received within 10 days of received on-line registration or roster spot will be forfeited. Please include copy of registration form with payment. Please mail payment to the following address:
  
  Improved Performance
  Attn: Gold Glovers
  10985 East Palomino Road
  Scottsdale, AZ. 85259
  
  
• Credit cards are not automatically charged. Credit cards will be charged within 48 hours of registration.

Prorated Policy

• Sessions will be pro-rated if session is in progress but not before the session start date.
• Pro-rated rates are based on the number of classes left in the session.
• Pro-rates are available for the number of classes the player can attend but the number of classes left in the session.

Role of Parents

The role of parents, grandparents, guardians, nannies, etc is to show enthusiasm and excitement for the activities performed on the field. It is important to the development of each child that they are enjoying and having fun with the experience. We also ask that the responsible party bringing the player arrives on time.

Siblings

Babies: They are welcome to observe the classes. We ask that they stay out of the area being used by the class. Parents are responsible for occupying young ones so that class is not interrupted. It is suggested that toys are brought to occupy the babies.


Other Siblings: They are welcome to observe the class. We will not allow them to participate in the class. These children are asked to stay off the playing area. It is suggested that parents bring something to occupy the child’s interest during class.

Regarding Disciplining Players during Class

Improved Performance believes in the 3 strikes you are out philosophy. First strike consists of a verbal warning. Second strike will result in a physical activity (push-up, sit-ups, running, etc.). Third strike is the final act and the child will be asked to sit on the bench for duration of time based on the instructor’s discretion. The disruptive child will be asked to come back onto the playing field based after this time out. If three strikes occurs instructor will speak with the parent after class has ended.

General Policies

• If you have a concern about anything please feel free to speak to an instructor after class have ended or call at anytime.
• We ask that players use the restroom before coming to class. Restrooms may not be available at all times.
• Players may want to bring a bottle of water to class. Players will be given breaks during the class.
• Players are asked to wear athletic clothing during classes. It is recommended to dress in layers. If it is cool the player has long sleeves on or if it is warmer then the player can take off the sleeves and have a short sleeve shirt.
• Players are asked to bring a glove to class with their last name on it. All other equipment will be provided by Improved Performance or Players Choice Academy.
• Safety comes first at all times. Safety guidelines will be introduced at certain time during classes where appropriate. If you have any concerns please do not hesitate to speak to an instructor or Stephanie Clark.
• If your child has a special need of any sort please speak to your instructor prior to class if possible. This information is valuable in the learning experience of your child and teaching capability of the instructor. We want to ensure that we do everything we can to create a fun and exciting baseball experience for your child and others around them.